FAQs: My SquadUP

Photo credit: Incase.

There are certain questions we get asked a lot, so we’ve put them together in a few handy blog posts that will hopefully assist you as you explore the SquadUP experience.

This post answers questions about your event, your event page, and getting the most out of your SquadUP experience. For questions on other topics, have a peruse of our other FAQ posts: Money Matters and Promotion, Invites, & Ticketing. 

FAQs: MY SQUADUP

• Can you build me a custom webpage for my event?
  

Yes, but there is an associated cost. Contact sam@squadup.com to inquire.

• How does the group chat work?

Anyone can use the event chat on the web to post comments or images. Within the app, you must be registered for an event in order to participate in chat. If you are, you can post images, video, text, and location.

• How do I check people in at my event?

In the SquadUP iOS app:

Click on the Host tab in the bottom navigation bar. Click on your event. Click on the Check-In option. From here, you can

a. Tap on the name of your attendee, or tap the (+) next to the name of your attendee (for when your attendees have multiple guests) to check them in.

b. Use the built in camera QR scanner to scan and validate the QR codes on the tickets of your attendees.

If you have a Linea Pro 5 2D Scanner, you can connect the scanner to your iPhone 5/5s and use our app with the external hardware for ticket scanning / validation.

In the SquadUP Android App:

Click on the Host tab in the bottom-right menu popup. Click on your event. Click on the Check-In option. From here, you can

a. Tap on the name of your attendee, or tap the (+) next to the name of your attendee (for when your attendees have multiple guests) to check them in.
b. Use the built in camera QR scanner to scan and validate the QR codes on the tickets of your attendees.

• Where is the content in the social gallery coming from?

Instagram, Facebook, and Twitter.

• Can I edit my event-specific hashtag?

Yes. On the Create / Edit Event page, click the Customize section to expand. From there you can edit your hashtag, or turn it off entirely.

• Can I edit my URL? What happens if I do?

Yes. On the Create / Edit Event page, click the Customize section to expand. From there you can edit your URL. If you do change your URL, your old URL will forward to the new URL automatically.

• What are the ideal dimensions for my banner image?

For event banners, we recommend images that are 350px tall and at least 1000px wide. The minimum width is 1000px and height 350px. The more px wide, the better (ie 1600px wide is great).

We also recommend avoiding logos / text, because the image adjusts dynamically, based on screen size, and this can distort the text.

• What are the ideal dimensions for my flyer?

Flyers can be any size, but we recommend high quality square images. An example would be 1000px by 1000px, or 600px by 600px.

• Can I give permission to other users to manage my event page?

Yes, we allow you to have full control over co-host permissions. To add co-hosts and control co-host permissions, head to the Create / Edit Event page and expand the Customize section. You will see a field to enter a co-host’s name. Enter the name, and make sure to register the co-host if they are not already a SquadUP user.

After reigstering your co-host, you can grant them the following permissions: Add To Attending, Cancel Event, Check-in Guests, Contact Guests, Copy Event, Download CSV, Edit Event, Hide Co-host Name, Invite Friends, View Guests, View Funding/Charts, Refund guests, and View Sales Notifications.

• Do you have Passbook functionality?

Yes, we do!

• Does SquadUP sell data on my guests?

We value your privacy; we will never sell your data to a third party.

• Can I edit my event from your mobile app?

Yes. Via our apps for iOS and Android you can edit every aspect of your event. Click Host in the navigation bar, click your event, and then click Edit.

• Can I edit the color of the text on my event page?

Yes, you can change the color of the banner text and flyer text in Step 1 of Create / Edit Event.

• Can I save my event before publishing it?

Unfortunately not. However, you can publish your event in password-protected mode, and make it public whenever you are ready for it to be seen.

• Can I automatically create a Facebook event from SquadUP?

Yes, you can! Just click the “Duplicate Event to Facebook” radio box from the Create / Edit Event pages.

• Can I receive notifications when a ticket is purchased?

Yes, you can. Just click the radio button that says “Receive an email notification for every RSVP or ticket sold” from the Create / Edit Event pages.

• Can I customize the copy in the emails that go out to my guests? If so, how?

Yes, you can. Click Customize Email Copy in the Customize section of the Create / Edit Event pages.

• Can My event be password protected?

Yes. Just set it to be password protected in the Privacy section of the Create / Edit Event section.

• How do I connect my Facebook account?

When creating a new account, just press the Connect with Facebook button to connect your Facebook account.

• How do I disconnect my Facebook account?

Log in and head to the profile page (press your name in the top right, then press profile). From the profile page, you will see your connected accounts on the left side (under your profile picture). Click the (X) to disconnect your Facebook account.

• How do I rent a scanner for my event?

Reach out to sam@squadup.com to request external ticket scanning hardware

Do you have a question we haven’t answered? Email us or tweet your question to us, and we’ll answer as quickly as we can.

It may also be worth checking out the other FAQ posts on Money Matters and Promotion, Invites, & Ticketing.